Buy Website Traffic

Returns and Exchange

What is Flenco's Return and Exchange Policy? How does it work?


To return a product to Flenco, please follow these steps:

You can return products purchased from Flenco within 7 Days of return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

  • Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode

  • We offer pick-up facility in selected locations basis our courier serviceability.

  • If reverse pick-up option is not available at your location you can self-ship the product to us


Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.


Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.


We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.


NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.


How do I place an exchange request on Flenco?


If you would like to exchange products purchased from Flenco, please follow below mentioned steps:

  • You can create exchange for products purchased from Flenco within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

  • Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

  • Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  • At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.


What is No Questions Asked Returns?

Once you create a return via App / Desktop as per the returns policy, Flenco will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.


Why has my return been put on hold despite No Questions Asked Returns Policy?

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.


Why have I not received my Refund despite Instant Refunds policy?

For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within a day once it has been initiated at the doorstep. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.


How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Flenco as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

  • NEFT - 1 to 3 days post refund initiation
  • Flenco Credit - Instant
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
  • PhonePe wallet – 1 day post refund initiation.

Please note, Flenco initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Flenco warehouse. In case of any refund discrepancies, Flenco may at its sole discretion, request you to share with us a screenshot of your bank statement.


How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.


Does Flenco pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

  • We will pick up the return within 4 - 7 days from the request placement date.
  • Please keep the return shipment ready.


How can I Self-Ship the product to Flenco?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

  • It should capture the weight of the return package.
  • Residential/office address, destination address, shipment date, amount and other details should be mentioned.
  • The information on the receipt should NOT be edited/over-written.
  • The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

    This is subject to your returns being inspected and successfully processed upon receipt at our end.


Where should I self-ship the Returns?

You can send the return to the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

Flenco (MoniProbir Enterprises),272 Birsanagar zone no.6, near kali bedi, Jamshedpur,Jharkhand - 831004


Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.


Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.


Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.